Shipping policy
Shipping Policy – NASHAYA INDIA
Effective Date: 15.07.2025
Thank you for shopping with NASHAYA India – It’s a Fashion Fairytale.
We are committed to delivering your favorite ethnic fashion styles safely and efficiently across India. Please read our shipping policy carefully to understand our order processing, delivery timelines, and shipping procedures.
🚚 Order Processing Time
- All orders are processed within 2 to 4 business days after order confirmation
- Orders are not processed on Sundays or public holidays
- Once your order is shipped, tracking details will be shared via WhatsApp, SMS, or Email
- During high-demand periods, festive seasons, sales, or unexpected operational situations, processing may take slightly longer
If there is any major delay due to stock availability or operational reasons, our support team will inform you.
📦 Shipping Partners
We ship through trusted courier and logistics providers across India, including but not limited to:
- DTDC
- Delhivery
- XpressBees
- Blue Dart
- India Post
- Other regional courier partners depending on delivery location
Courier partner selection may vary based on serviceability and delivery performance in your area.
📍 Shipping Coverage
We currently deliver across most serviceable PIN codes in India.
However, some remote, rural, or restricted areas may experience:
- Longer delivery timelines
- Limited courier availability
- Delivery restrictions based on logistics partner coverage
💰 Shipping Charges
- Shipping charges are calculated automatically at checkout based on order value and delivery location
- Free shipping promotions may be offered during special campaigns or minimum purchase conditions
- Additional shipping charges may apply for remote or special service locations
🕒 Estimated Delivery Timeline
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3 – 6 Business Days |
| Other Cities & Towns | 5 – 8 Business Days |
| Remote Areas | 7 – 12 Business Days |
⏱️ Delivery timelines are estimates and may vary due to courier operations, weather conditions, festivals, public holidays, or unforeseen disruptions.
⚠️ Courier Responsibilities & Limitations
While we work with reliable logistics partners, please note:
- Delivery timelines are managed by third-party courier companies
- NASHAYA INTERNATIONAL is not responsible for courier delays, failed delivery attempts, or delivery rescheduling by courier personnel
- Customer feedback regarding delivery quality is always welcome and helps us improve our logistics partnerships
❌ Shipment Return Due to Delivery Failure
If an order is returned back to us due to:
- Incorrect or incomplete shipping address
- Customer unavailable after multiple delivery attempts
- Refusal to accept delivery
- Non-serviceable delivery area
The order may be cancelled and refund/exchange eligibility will be reviewed after the parcel returns to our warehouse.
Shipping charges may be deducted where applicable.
🔄 Incorrect Shipping Information
Customers are requested to carefully verify shipping details before placing the order.
This includes:
- Full address
- PIN code
- Contact number
- Landmark details
For urgent corrections, please contact us immediately:
We are not responsible for delivery issues caused by incorrect customer-provided information.
🧾 Tracking Your Order
Once shipped, customers will receive:
- Tracking Number
- Courier Partner Details
through WhatsApp, SMS, or Email.
Tracking updates may take up to 24 hours to reflect after shipment dispatch.
🕵️ Lost, Delayed, or Marked Delivered Parcels
If your tracking status shows “Delivered” but you have not received the package:
- Please check with family members, neighbors, security staff, or your local courier office first
- Contact us immediately for assistance
While we will help escalate the issue with the courier partner, NASHAYA INTERNATIONAL is not liable for packages marked as successfully delivered by the courier company.
📞 Contact Us
For all shipping-related support or enquiries, please contact:
NASHAYA INTERNATIONAL
GST Number: 32CLAPB8754P1ZU
Legal Address:
I ST FLOOR, IV/517, PARAKKOT BUILDING,
EDAVILANGU, EDAVILANGU,
Thrissur, Kerala – 680671, India
📧 Email: nashaya.india@gmail.com
🌐 Website: www.nashaya.in